Accessibility statement
The Spanish Securities Market Commission (CNMV) is committed to making its website accessible, in conformity with Spanish Royal Decree 1112/2018 of 7 September on the accessibility of websites and Apps for mobile devices of the public sector (hereinafter, Spanish Royal Decree 1112/2018).
This accessibility statement applies to the following website:
Compliance status
This website is partially compliant with Spanish Royal Decree 1112/2018, due to the exemptions and non-compliance of the issues listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
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Non-compliance with Spanish Royal Decree 1112/2018
- This accessibility statement does not include barriers on external sites, even if they are part of the navigation process.
- The website contains images without alternative content.
- The heading structure of the pages has jumps in their hierarchy.
- Some content is identified only by its shape or location.
- Some sections of the forms do not contain properties that allow them to be automatically filled with data that the user has stored on their devices.
- The contrast between textual and non-textual elements with the background may also be insufficient for some visually impaired users.
- Resizing the text may cause some content to overlap.
- Some elements are not accessible through the keyboard.
- Labels and header texts may be repetitive or incomprehensible to all types of users and the text of the form control label may be different.
- Some pages include processes that require a specific amount of time to complete and this is not reported or there is no way to extend it
- On some pages there is no mechanism to avoid repeating blocks of content.
- The title of some pages does not include the name of the site and the section the user is in.
- There are pages where the titles do not describe their subject matter or purpose.
- The text of some links does not provide sufficient contextual information.
- Some pages do not contain elements that allow content to be located in multiple ways (search engines, site map, etc.).
- The texts of headings and labels may not be understandable to all users
- The label and the name of the form controls may not match.
- Some parts of the website that are in languages different from the general language, and have not been marked with the corresponding language change.
- The change of language of texts of some pages has not been marked in the source code, so that screen readers and automatic translators can detect it.
- At times, the user may be redirected to pages outside the website. This may cause inconsistent navigation and identification.
- No suggestions are offered to correct any errors that the user may have made in the forms.
- Some forms do not identify errors that the user may make and do not offer suggestions for correction.
- The W3C Consortium's automatic validator indicates that there are errors in the HTML code and CSS style sheets.
- Some interactive elements are not accessible to screen readers.
- Not all criteria of the WCAG2.1 standards are met.
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Disproportionate burden
- Not applicable.
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The content is not within the scope of the applicable legislation.
- There are computer files in PDF or other formats published before 20 September 2018, which do not fully comply with all accessibility requirements.
Development of this accessibility statement
This statement developed was on 30 September 2022.
The method used to prepare this statement was a self-assessment with external resources carried out by the body itself.
Last review of the statement: 12 September 2023.
Feedback and contact information
The communications, requests, complaints and claims refer to the accessibility of the CNMV's Virtual Office.
Should you wish to make any complaint against or enquiry regarding a financial entity supervised by the CNMV, please access the “Investors and Financial Education” in the CNMV’s website or via the “claims, complaints and enquiries by investors” in its Virtual Office.
Communications
Communications on accessibility requirements (Article 10(2)(a) of Spanish Royal Decree 1112/2018) may be issued, for example:
- To report any potential infringement by this website.
- To notify other difficulties in accessing content.
- To make any other type of enquiry or suggestion for improvement related to website accessibility.
These communications may be issued in two ways:
- Via the following electronic form.
- By calling the Unit Responsible for Accessibility, telephone no: 915 851 504
Requests for accessible information and complaints
Also, the content published on this on the Virtual Office of the CNMV, which is exempted from the obligation of being accessible, may be requested in an accessible format and complaints may be made regarding compliance with the accessibility requirements (Article 10(2)(b) of Spanish Royal Decree 1112/2018) in the following manner:
- Electronic submission, via the CNMV Electronic Register (Virtual Office) by accessing the “Open Area” section and identifying yourself using the appropriate authentication systems. Then choose Requests for accessible information, complaints and claims regarding accessibility.
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In person at the CNMV register or by post sending a letter to the:
Unit Responsible for Accessibility
Strategy, Innovation and Sustainable Finance Department
C/ Edison, 4, 28006 Madrid | C/ Bolivia 56, (4ª Planta) 08018 Barcelona.
The followingRequest and complaints formmay be used to make your request or complaint.
The Request for accessible information will clearly specify the facts, reasons and petition, allowing for it to be confirmed that the request is reasonable and legitimate.
Communications, requests and complaints related to the accessibility of this website will be received and processed by the Unit Responsible for Accessibility belonging to the Strategy, Innovation and Sustainable Finance Department. The period to respond to the interested party will be of twenty business days. Once the maximum resolution period elapses without a response being notified, it will be understood that the request for accessible information was not accepted or that the complaint was not considered.
Enforcement procedure
Once the request for accessible information or complaint is performed, the interested party may file a claim is this were rejected, there was disagreement with the decision adopted or the response did not fulfil the requirements established in Article 12.5. Similarly, a claim may be filed in the case the period of twenty business days elapses without any response being obtained.
La reclamación puede ser presentada del siguiente modo:
- Electronic submission, via the CNMV Electronic Register (Virtual Office) by accessing the “Open Area” section and identifying yourself using the appropriate authentication systems.Then choose Requests for accessible information, complaints and claims regarding accessibility.
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In person at the CNMV register or by post sending a letter to the:
Unit Responsible for Accessibility
Strategy, Innovation and Sustainable Finance Department
C/ Edison, 4, 28006 Madrid | C/ Bolivia 56, (4ª Planta) 08018 Barcelona.
The following Claims form may be used to make your claim.
Claims related to digital accessibility of this website will be resolved by the General Director of Strategic Policy and International Affairs. The period to respond to the interested party will be of two months. Once the maximum resolution period elapses without a response being notified, it will be understood that the claim was rejected.
Mandatory documentation
The presentation of requests, complaints and claims on the accessibility of websites and mobile device applications of the CNMV initiates an administrative procedure. For this reason, the request, complaint or claim will state the identity of the interested party.
Where the interested party is a natural person and the request, complaint or claim on digital accessibility is presented by post o in person at the CNMV register:
- If presented on one’s own behalf, a copy of both sides of the Spanish national identity document (DNI) no., foreigner’s identity no. (NIE), passport or other valid identity document of the interested party will be attached.
- If presented through a representative, a copy of both sides of the Spanish national identity document (DNI) no., foreigner’s identity no. (NIE), passport or other valid identity document of the interested party and the representative, together with a copy of the power of attorney or other document accrediting the representation, will be attached.
Requests, complaints or claims on digital accessibility in which the interested party is a legal person and which are presented by post o in person at the CNMV register will include a copy of both sides of the Spanish national identity document (DNI) no., foreigner’s identity no. (NIE), passport or other valid identity document identifying the signatory of the request, together with a copy of the power of attorney or appointment to act on behalf of the legal person.